Aroma Trading LLC sells wholesale only to approved business accounts. This policy applies to all orders placed on aromatrading.net.

Damages and Shortages: Inspect your shipment upon delivery. Report any damaged goods, shortages, or discrepancies to support@aromatrading.net within 48 hours of delivery, including photos and your order number. Claims submitted after 48 hours may not be honored.

Food and Beverage Products: Due to the perishable and consumable nature of our products, we do not accept returns on food, beverage, or tobacco items once an order has been delivered and accepted, except in cases of manufacturer defect or shipping damage reported within the window above.

Non-Food Items: Non-perishable items (housewares, glassware, incense burners, etc.) may be returned unopened and in original case packaging within 14 days of delivery, subject to a 15% restocking fee and buyer-paid return freight. Contact support@aromatrading.net to request a return authorization before shipping anything back.

Order Cancellations: Orders may be cancelled free of charge before they ship. Orders cancelled after shipment are treated as a return under the terms above.

Refunds: Approved refunds are issued as account credit or applied to your next invoice. Refunds to original payment method may take 5-10 business days to process once approved.

Questions about a return or refund? Email support@aromatrading.net.